R.A.R.E. Pet Care Policies

To confirm your booking, we may require a deposit, which will be applied to your final invoice. The deposit amount may vary depending on the services requested.

We understand that plans may change. If you need to cancel or reschedule a service, please provide us with at least 2 days' notice for drop-in visits or walks and 14 days' notice for overnight services to avoid any applicable cancellation fees. The specific cancellation period and associated fees will be clearly communicated during the booking process

Your pet's comfort and well-being are our top priorities. If your pet requires special supplies or provisions during our service, such as specific food, medications, or other items, I am happy to pick them up on your behalf. Please note that the cost of these supplies will be added to your final invoice for reimbursement.

Providing access to your home or property is a critical component of our service. We take the responsibility of managing keys and access codes very seriously. Your keys are stored securely and are never labeled with your name or address to ensure your privacy.

Please ensure that, in the event of power outages or malfunctions, there is a spare key available on the property. If you prefer that we collect the key before the initial visit, please note that an additional fee will be added to your invoice. Your security and convenience are our top priorities.

At the conclusion of our service, keys and access codes will be promptly returned to you. Should you prefer that I retain the key and deliver it when you are present, please be aware that an additional fee will be included in your invoice. Your flexibility and preferences are important to me.

I want to ensure that your pets receive the best care and attention during the holiday season, which often involves increased demand for our services. As a result, please be aware that our standard pricing will be adjusted during holiday weeks to account for this increased demand.

Prior to the commencement of services, both parties will enter into a formal written agreement. This agreement outlines the terms and conditions of our services, including fees, cancellation policies, and other relevant details. The contract helps ensure a clear understanding of our responsibilities and commitments. 

In the event of a pet emergency, we prioritize your pet's well-being. We will make every effort to contact you as the pet owner. If we cannot reach you, we will follow the emergency procedures discussed during the initial consultation. Please ensure that your contact information is up-to-date and provide any necessary emergency contacts. Please also make sure, prior to our stay, your vet and emergency vet have a card on file as well as consent forms signed so that they can perform any measures in a timely manner. 

The safety and well-being of your pets is my top priority. In the unlikely event that a pet exhibits aggressive behavior or actions that may pose a risk to me or other animals, I reserve the right to take appropriate measures to ensure everyone's safety.

I kindly request that you communicate any known behavioral concerns during our initial consultation. This information is essential for me to provide the best care possible.

Please be aware that, in the event of a situation where my safety is compromised, I may need to end the stay and take necessary steps to ensure safety. This decision is made with everyone's well-being in mind, and I appreciate your understanding in these exceptional cases."

Overnight Visits: I do not conduct overnight visits if someone else is in the house during the pet-sitting period. This policy respects the privacy and comfort of all parties involved.

Access During Drop-In Visits or Walks: I will not perform drop-in visits or walks if someone is in the room who has not met me and is unaware of my arrival. This policy is essential to prioritize safety and avoid unnecessary stress for the pets and individuals involved.

Pet Accessibility: To provide the best care and attention, I kindly request that your pets be located in accessible areas during our scheduled visits. This accessibility is essential to ensure your pets receive the care they deserve.

Clear Pathways: To guarantee my safety, all pathways leading to the home entrance must be cleared and safe. Please ensure there are no obstacles, ice, or other hazards that could impede my access to the house.

Home Safety: The house must be safe and accessible for me to enter during each visit. I reserve the right to decline a visit if I believe that the home poses safety risks to me or the pets.

Pet Safety: Please make sure your pet is equipped with identification and or a microchip. If you have a fence please make sure that gaps/holes are filled before I come, I will of course double check when I get there! . 

In the event of severe weather conditions, we take every precaution to ensure the safety and well-being of your pets. As part of our commitment to their care, we also request that you inform a trusted neighbor about our scheduled visits during the stay.

This additional layer of support and communication is invaluable, especially in cases where weather-related issues may affect access to your home. It allows us to stay connected with both you and your trusted contact person if any adjustments or assistance are needed during the stay.

Please coordinate with your neighbor or designated contact person to ensure they are aware of the stay's schedule. We appreciate your collaboration in ensuring the safety and comfort of your pets during unforeseen weather challenges.

I understand that unexpected situations can arise, potentially affecting my availability to care for your pets. While I am the sole pet sitter and have had very few instances where I needed to cancel a visit, I want to assure you that I have a contingency plan in place.

In the rare event that I am unable to fulfill a scheduled service, I will personally provide an experienced backup sitter to ensure uninterrupted care for your pets. I will ensure that this backup sitter is well-informed and thoroughly trained to provide the same level of quality service that you expect.

Moreover, I emphasize the importance of having a trusted backup individual or neighbor in cases where animals may not be comfortable with new people. This additional layer of support ensures that your pets are always in good hands. 

In these exceptional cases, my goal is to ensure that your pets receive the best possible care, and I will work closely with the backup sitter to ensure everything runs as smoothly as it would with my direct care.

As the sole pet sitter at Rare Pet Care, I maintain insurance coverage to safeguard against unforeseen incidents. While I prioritize the safety and well-being of your pets, it's essential to understand that, as an individual pet sitter, I cannot be held liable for circumstances beyond my control.

I recommend that pet owners consider carrying their own insurance for added peace of mind. This can provide an extra layer of protection in exceptional situations. Please feel free to inquire about insurance options for pet owners, which may be available through various providers.

Rest assured that I am committed to providing the best possible care for your pets and will take all necessary precautions. However, your understanding of these limitations is appreciated, and I am always here to address any questions or concerns you may have.